Shipping Policy
Processing Time & Price Shipping
Shipping costs vary depending on the shipping destination. You can calculate your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Shipping & Handling
We process orders on business days, which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office.
Processing Time: 3-7 business days* (in regular seasons) or longer depending on holiday seasons.
Shipping:
- Standard Shipping
- Shipping With Insurance + Free Return (Recommended)
Estimated Delivery: 7-15 business days* (in regular seasons) or longer depending on holiday seasons.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| Australia, New Zealand | 7-15 Business days |
| Canada, Europe | 10-30 Business days |
| The United States | 7-15 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-30 Business days |
| Rest of the world | 10-30 Business days |
About Late Deliveries
Our shipping partners do their best to ensure you receive your package on time; however, occasional delays do occur. proud-nation.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:
Possible Reasons for Delay
- Incorrect Address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
Order tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in-house. When you order multiple items at a time, they may be shipped separately to get to you faster. You may receive one item before the next. So don’t worry if you don’t receive all your items at once—they are on the way.
Why have I not received any order confirmation details?
Most times this happens because our customers have accidentally entered their email incorrectly. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us, and we will fix it for you.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at [email protected], and we will promptly get back to you.
I send an Email but got no response?
Please check the email address that you sent it to and try again. We have 24/7 support. In case there is still no reply, contact this Email: [email protected], and we will respond within 1 business day.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Cancel Order (if applicable)
After making a purchase, customers have 8 hours to request cancellation. After that time, the item will be produced and we can’t support any further.
Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.